The answers to (hopefully) all of your questions
Yes, you can access your 1CRM Cloud service using either HTTPS or HTTP. The HTTPS capability (HTTP over SSL or TLS) is made possible by a self-generated certificate installed on each 1CRM Cloud instance by default. If you prefer, you can install your own commercial certificate instead.
Your browser will need to support a feature called Server Name Indication (SNI) to access your 1CRM Cloud Service via HTTPS. A commercial wildcard certificate for the entire 1CRM Cloud is available for browsers that do not support Server Name Indication (SNI) – primarily the Internet Explorer browser on Windows XP.
As well, you can perform regular backups of your 1CRM Cloud system, using SSH, FTP, or simply to Dropbox! Using backup, your data as well as all the 1CRM software will be saved to the location of your choice. We hope this provides added confidence to those still wary of the Cloud!
Yes you can.
Small/medium custom changes can be made in the application – in Admin using the Studio.
Larger changes – all clients get all the source code, and if you have a PHP developer, they can customize the actual code.
If you have a cloud account, you will need a dedicated virtual machine ($20/month addition) to enable ssh access for your developer.
- Your 1CRM System must be running at least release 7.8.8 or later
- Your 1CRM System must be either the Professional or Enterprise Edition – Startup and Startup+ do not work with the App.
Given you satisfy those two requirements then you log in to the App using your normal 1CRM URL – but be sure to prefix it with https:// – not just http://
However – this requires an SSL certificate be loaded on your 1CRM system. For 1CRM Cloud clients – this is not a problem – all Cloud systems have this. But if you are setup On Premise, it might not be the case.
If you are On Premise, and do not have an SSL Certificate, then you may want to connect the App using a non-SSL connection. If you do:
- Go to the Admin, System Settings screen in your normal browser-based 1CRM access, and in the Advanced panel check the option Enable Non-SSL API Calls.
- Enter the URL in the login screen of the App with just the http:// prefix, not https://
Enjoy 1CRM Mobile!
The 30 Day Free Trial uses the 1CRM Cloud Service – so there is no install required. We simply provide you with a link to login to your 1CRM. Up to 5 users have access to it for 30 days, at which point you can decide if 1CRM is right for your business.
1CRM Professional is our standard edition that includes no capacity or user limit, and all the regular features of 1CRM. It also includes the REST API Service and access to the 1CRM Mobile iPhone App.
1CRM Enterprise is the most customizable edition, because it includes the PDF Form Designer, Module Designer and Price Books, in addition to all the features of 1CRM Professional Edition.
You can upgrade or downgrade your 1CRM system at any time by purchasing a new license key. Any amount already paid will be used as credit towards your new edition, not refunded. To learn more, see Editions and Pricing, or create your custom CRM solution here.
The portal is included free with every On-Premise edition of 1CRM, including the Free 1CRM On Premise Startup Edition.
On Premise support subscriptions can be purchased separately if required, or if you’d like to host a 1CRM Portal & eStore on the Cloud, we offer a 1CRM Cloud Portal service via annual subscription.
The On-Premise Startup Edition cannot be updated, as this free system is not eligible for updates. All other systems which have a current subscription in place can be updated by system administrators, using System Support Tools -> Upgrades & Customization.
From release 7.1.3 on, administrators of systems with support can always see if there is a new release by using the Check for Updates button on the License & Support screen. As well, your 1CRM server (while it has an active support & update subscription) performs this check itself automatically every 3 days (as long as your Scheduler is running) – and if an update is found, a green up-arrow is displayed as a notification in the license info area of every screen.
Every edition of 1CRM comes with the source code of the CRM system. This provides you with insight into the functionality of 1CRM and the opportunity to modify it to suit your needs. 1CRM can also be used as a platform to create CRM extensions. You can sell them, or provide them as open source software to the community.
1CRM is not a pure open source solution, as you will not be allowed to modify the source code of 1CRM and then sell it without license. 1CRM is often called an open source CRM system with the addition of commercial open source, because it excludes the files on which the license and user management of the CRM system is implemented. Learn more.
Check out our Partner Products to see some 1CRM Extensions.
1CRM provides two methods of deployment: On-Premise and Cloud Service. On-Premise means that you purchase user licences, and then install them on your company server, or perhaps at your local ISP. On one hand, there is more work involved in having your own server, and someone with enough technical savvy to take care of it. But on the other, you may prefer to have your business-critical information on your own server, not someone else’s.
1CRM Cloud Service is often referred to as Cloud CRM, SaaS, On-Demand CRM, or web CRM. In this option, you never have to install the software or maintain a server. You are simply provided with a URL to your 1CRM system. Backups of your software and data are managed transparently, and the solution ultimately allows you to focus less on information technology, and more on growing your business. This option starts at $12/user per month and Support & Updates are included.
Didn’t find the answer to your question? Not to worry. You can ask it here, or leave a message on our Live Chat, found in the bottom right hand corner of this screen.
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